Convey your soft skills through your achievements
Instead of including the soft skills words directly on your resume, convey them through your achievements in your experience and summary.
Select the soft skill below you want to convey.
Communication Skills
In order to convey your communication skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
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Action Verbs
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Examples of Bullet Points
Here are action verbs for proving communications skills. Choose one of the above strong action verb to start writing your bullet point.
Addressed | Demonstrated | Instructed | Promoted |
Advised | Directed | Lectured | Proposed |
Arranged | Drafted | Led | Publicized |
Authored | Enlisted | Liased | Recommended |
Co-authored | Facilitated | Mediated | Reconciled |
Co-ordinated | Formulated | Moderated | Recruited |
Communicated | Guided | Motivated | Resolved |
Corresponded | Influenced | Negotiated | Taught |
Counselled | Interpreted | Persuaded | Trained |
Developed | Interviewed | Presented | Translated |
Convinced | Cell | Cell | Cell |
Organized and advertised quarterly networking events with 300+ participants in three cities across California
Managed business relationships with 8 clients, including Apple, Warner Bros and Google and presented marketing strategies to senior management to drive ROI and re-engineer sales operations, generating $1MM+ in annual revenue
Managed international stakeholders in Vietnam, France and Tunisia by hosting daily stand ups and coordinating weekly status reports
Organized 2-day big data conference with 50+ attendees; curated agenda, promoted event, secured attendance, coordinated event logistics, and liaised with speakers and sponsors; generated $25K revenue
Managed a cross-functional team of 15 in 2 locations (Paris and New York), ranging from entry-level to Ph.D. analysts, and closely collaborated with business development, data analysis, operations and marketing teams
Developed a travel and expat blog generating 40k+ unique users per month; weekly newsletter has 100k+ subscribers
Collaborated with product and marketing teams to redesign the mobile on boarding process, improving retention and user experience by 30%
Managed a 20-member cross-functional (engineering, product, sales, support) team and coordinated with three business partners towards the successful launch of an e-commerce website
Developed a road show presentation to assist a major Spain bank in issuing $50 million for a rights issue
Collaborate with developers and product management team to assess project outcomes and prioritize future app features
Created content and copy for social media channels (Twitter, Facebook and Instagram) and email newsletter; assessed customer response to create targeted messaging and inform future content; social media following grew 145%+ organically
Discovered gap in the Chinese health foods market by conducting interviews, analyzing market data, and assessing competitive landscape
Led 7-member team to improve relationships with key institutional clients, growing revenues 10%
Formulated implementation plans for transactions in collaboration with senior members of trading, sales, compliance and legal teams; generated annual profits of $20+ million
Designed and facilitated two 2-day design thinking workshops for 20 senior executives to identify and prioritize opportunities to enter two new international markets
Interviewed users in Bangalore and Dubai daily to understand business requirements and process flows; formulated user stories and prepared functional specifications document
Conducted 15+ user-testing focus groups leading to 2 new product features in 8 months
Led interview campaign with existing customers (500+ person survey, 20+ face-to-face discussions) to formulate requirements of a new product to help couples manage their expenses; outputs directly impacted product roadmap
Developed dashboards containing performance metrics to global and local senior management teams; dashboards used by 50+ executives
Scripted and tested phone sales process; increased customers by 40% in 6 months
Led ethnographic research and customer segmentation of 5,000-respondent survey to define priority target customers; built positioning strategy and designed 8 experience elements
Initiated and managed relationships with key enterprise customers; wrote and executed business plan that resulted in 110% ($4MM) increase in division revenue over 2.5 years
Managed media relations by drafting press releases and pitching stories to journalists. Successful media placement in business and advertising trade publications contributed to a 25% increase in new customers
Led customer validation by interviewing 40+ experts in the industry to identify pain points
Interviewed future end users in Paris and New York daily to identify and analyse the inefficiencies in the existing manual process of bulk updating customer details
Drive & Initiative Skills
In order to convey your drive and initiative skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
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Action Verbs
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Examples of Bullet Points
Here are action verbs for proving drive and initiative skills. Choose one of the above strong action verb to start writing your bullet point.
Composed | Established | Introduced | Planned |
Conceived | Founded | Launched | Prepared |
Created | Generated | Led | Produced |
Designed | Implemented | Opened | Promoted |
Developed | Initiated | Originated | Started |
Devised | Instituted | Pioneered | Released |
Invented | ​ | ​ | ​ |
Conceptualize and implement innovative application updates regularly to ensure traffic (45% increase in downloads over the past 4 months)
Introduced upsells on product and checkout pages, resulting in an increased average order value of 25%
Accelerated goal to increase digital sales by improving e-commerce experience on existing website and adding new storefronts on Amazon and eBay; analyzed consumer data to ensure accurate targeting by segment; resulting in 150% increase in online orders in the following year
Created economic model to assess financial feasibility and operational synergies throughout the supply chain; identified >$50M in savings
Spearheaded retail distribution expansion into 8 new States and markets in the United States; resulted in 85% sales growth and the fastest growing sales location in North America in 2017
Created and maintained models for M&A plans, Discounted Cash Flow Analysis, Product SVA Analysis, Credit Risk Assessment Models, and Common Stock Liquidity Comparisons
Led complete redesign of the checkout process which resulted in an 5% increase in conversion and an uplift in average order value from $18 to $38
Launched an e-commerce website which sold caps themed on the 2016 Presidential Election; successfully processed 600+ online transactions from 400+ unique users
Developed a travel and expat blog generating 40k+ unique users per month; weekly newsletter has 100k+ subscribers
Founded USponsorMe to organize social events for 1,000 young professionals, and grew it to $20k/year revenue and $8k/year profit.
Managed a 20-member cross-functional (engineering, product, sales, support) team and coordinated with three business partners towards the successful launch of an e-commerce website
Identified steps to reduce return rates by 9%; resulted in $55k in cost savings
Overhauled the company's website by increasing graphics usage by 40% and mobile responsiveness by 100%; generated 50% more leads via email capture forms, reduced bounce rate by 10%
Spearheaded the firm's entry into the Chinese market, growing the company's Chinese user base from 2,000 to 50,000 in 4 months
Led multi-disciplinary 8 person team to design, develop, and launch online e-commerce store; prioritized and resolved 35+ new features and bug fixes
Established brand strategy and marketing campaign, utilizing social media, guest blogging, and affiliates to grow awareness and build brand loyalty; currently have over 8k followers across all social media platforms (as of 10/2019)
Analyzed data from 50,000 monthly active users and used outputs to guide marketing and product strategies; increased average app engagement time by 2x, decrease drop off rate by 35%, and increased shares on social media by 2x over 4 months
Developed an Android app to help pharmacies measure the drug needs of patients
Coordinated a team of two developers and one designer to implement and launch online marketplace that connects Internationals with companies, within 8 months
Developed pricing strategy for a digital subscription service by segmenting potential users by behavioral and psychographic attributes from survey data
Led interview campaign with existing customers (500+ person survey, 20+ face-to-face discussions) to formulate requirements of a new product to help couples manage their expenses; outputs directly impacted product roadmap
Received coverage from Hacker News, Product Hunt and Reddit, achieving over 40K unique sessions from 65K page views and 300+ newsletter subscribers
Launched Los Angeles office with lead Director and recruited and managed new team of 8 employees. Grew office revenue by 100% in first ten months (representing 30% of company revenue)
Launched a weekly newsletter reaching 100,500+ internationals candidates in 55 countries; generated $10,000 in sponsorships & advertising
Led the transition to a paperless practice by implementing an electronic booking system and a faster, safer and more accurate business system. Reduced costs of labor by 20% and office overhead by 15%.
Identified $3MM savings opportunity by developing cost reduction model and facilitating 40+ client stakeholder interviews across 3 different locations to define and collect business process key performance metrics
Analyzed global opportunities for the company's different membership tiers; designed and introduced a new membership tier which is projected to generate 200k new users in its first year
Modeled and validated functional synergies across 4 departments, identifying estimated savings of $20MM+ over three years
Prepared a 80 page pitch book summarizing findings and presented analysis to managing directors
Spearheaded a major pricing restructure by redirecting focus on consumer willingness to pay instead of product cost; implemented a three-tiered pricing model which increased average sale 25% and margin 13%
Determined sales effectiveness strategy for a ERP software supplier to increase sales by $10M over three years
Led a 10-week engagement in a four-member team for a solar energy provider; assessed 30+ locations and provided a recommendation for the most suitable location of their new headquarters
Recommended multi-brand strategy for a leading restaurant chain company to enter fast casual market by evaluating core competencies and performing market analysis
Evaluated Microsoft's acquisition of LinkedIn for ~$26bn; built supporting discounted cash flow, equity comparable, and acquisition comparable analyses, and presented fairness opinion pitch book to senior management
Analyzed $800K of monthly marketing spend data to optimize audience, creative and copy of campaigns; increased conversion by 12% MoM and decreased cost per acquisition by 35%
Designed and facilitated two 3-day design thinking workshops for 15 senior executives to identify and prioritize opportunities to enter three new international markets
Overhauled U.K. strategy for a top U.S. luxury brand by building a market forecast model for 20+ cities based on multi-variable regression
Conducted the due diligence of three retailers for a private equity investor with potential EBITDA impact of $200MM+ by 2020; developed customer acquisition strategy across channels
Conducted competitor and pricing analysis for a new product resulting in $24MM additional revenues for global sportswear company
Proposed and implemented major strategy change to eliminate packaging - passing savings to our producers and customers and saving 55% on manufacturing costs
Built complete investment pitch books for 4 deals at advanced stages and liaised with 12 prospective international co-investors
Created and developed targeted email campaigns to segments of the firm's 50k+ email list; increased open rates by 4%
Generated 12,000 unique users, 30,000 page views, and 2000+ newsletter signups in 3 weeks by successfully leveraging social media advertising (Facebook and Instagram)
Analyzed brand's pricing, advertising and distribution data and identified seasonal trends and white space by integrating consumer insights; recommended strategic changes in portfolio and marketing plan to C-suite executives, reversing sales slump (+6.5%)
Developed turnaround strategy for leading telecoms provider with annual losses of $50MM; resulted in 10% increase in revenue, or $5MM profit in first year
Conducted final round interviews for 30+ analyst candidates; collaborated with senior executives on hiring decisions
Assessed the product portfolio and created a brand turnaround strategy for a global fashion company; conducted qualitative interviews with industry experts and quantitative analysis to determine barriers to purchasing and distribution
Managed user engagement analytics strategy, providing first insight into how users interact with our apps on their tablets and mobile devices
Implemented new customer experience feedback system for Selfridges in the UK; early results indicate a 37% increase in feedback
Devised a pricing and branding strategy with the Strategy team to launch a new three-tier pricing model; achieved a 27% increase in profit
Grew online sales by 35% by optimizing marketing budget allocation
Conducted sector research in TMT space through expert interviews, market reports, and engagement with external advisors; created sector map of big data analytics space; prepared recommendations on attractiveness and feasibility on 6+ prospects
Designed, executed, and optimized digital marketing campaign on Google's AdWords for $20B CPG company, yielding 20% ROI improvements
Developed and executed customer referral program, leading to 50% increase in referral business and $2MM of incremental revenue
Developed go-to-market strategy for ~$100 million B2B market segment; led cross-functional team of 15+ internal stakeholders to prepare new product offering
Led team of four overseeing all aspects of social media strategy, increasing Twitter following by 200%, Facebook by 500%+ and Instagram by 500%
Designed strategy for large-scale operational transformation initiative encompassing 1700+ full-time employees (FTEs), resulting in 500 FTE savings
Developed and implemented multi-channel marketing plan to increase gym memberships by 75% within two years
Management Skills
In order to convey your management skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
-
Action Verbs
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Examples of Bullet Points
Here are action verbs for proving management skills. Choose one of the above strong action verb to start writing your bullet point.
Administered | Co-ordinated | Organized | Reorganized |
Analyzed | Delegated | Oversaw | Reviewed |
Assigned | Developed | Planned | Scheduled |
Chaired | Directed | Prioritized | Supervised |
Consolidated | Evaluated | Produced | Managed |
Contracted | Executed | Recommended | Guided |
Managed a 5-member cross-functional (engineering, product, sales, support) team and coordinated with three business partners towards the successful launch of an e-commerce website
Managed international stakeholders in India, Paris and Vietnam by hosting daily stand-ups and coordinating weekly status reports
Led application design sessions with client teams on 10+ projects to develop functional and technical requirements
Facilitated continuous interaction between users, development and QA teams throughout the SDLC, resulting in a 94% testing success rate.
Led multi-disciplinary 10 person team to design, develop, and launch online e-commerce store; prioritized and resolved 40+ new features and bug fixes
Led five-member cross-functional team across four offices to implement a new CRM system; system is used by 1,500+ employees globally
Collaborate with developers and product management team to assess project outcomes and prioritize future app features
Implemented a system upgrade for an American bank just 8 weeks before deadline; resulted in securing additional business worth $3 MM
Streamlined internal approval process for transactions by standardizing approval forms, decreasing approval time by 8 hours
Reduced new user acquisition costs by 10% through implementing social sharing features and streamlining user adoption; shortened development cycles by 15% and increased release date accuracy by 10%
Created knowledge base of 70 internal resources, improving employee on boarding and reducing time spent per project on administrative tasks by 30%
Developed an Excel macro and standardized reporting templates, resulting in efficient data collection and a 25% reduction in turnaround time
Leadership, Mentorship & Teaching Skills
In order to convey your leadership, mentorship and teaching skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
-
Action Verbs
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Examples of Bullet Points
Here are action verbs for proving leadership, mentorship and teaching skills. Choose one of the above strong action verb to start writing your bullet point.
Advised | Trained | Clarified | Moderated |
Coached | Mentored | Counseled | Verified |
Conducted | Spearheaded | Diagnosed | Adapted |
Directed | Authored | Educated | Coordinated |
Guided | Accelerated | Facilitated | Developed |
Demonstrated | Achieved | Familiarized | Enabled |
Illustrated | Allocated | Motivated | Encouraged |
Led | Completed | Participated | Evaluated |
Managed | Awarded | Provided | Explained |
Organized | Persuaded | Referred | Informed |
Performed | Revamped | Rehabilitated | Instructed |
Presented | Influenced | Reinforced | Lectured |
Taught | Assessed | Represented | Stimulated |
Attained | Mastered | Overhauled |
Managed a 5-member cross-functional (engineering, product, sales, support) team and coordinated with three business partners towards the successful launch of an e-commerce website
Established new training curriculum and conducted trainings; new training procedures reduced overall costs by 40%.
Collaborate with developers and product management team to assess project outcomes and prioritize future app features
Created three-year transformation strategy covering marketing and product initiatives: strategy approved by Board of Directors and achieved 7% growth vs. -4% trend
Organized and advertised quarterly networking events with 300+ participants in three cities across California
Managed business relationships with 15 clients, including WarnerBros, Apple and Google and presented marketing strategies to senior management to drive ROI and re-engineer sales operations, generating $1MM+ in annual revenue
Improved sales efficiency by leading sustainable adoption of a new CRM tool among 50 sales persons in 4 months; redesigned key sales support workflows
Led 6-member team to improve relationships with key institutional clients, growing revenues 20%
Led a 8-week engagement in a three-member team for a solar energy provider; assessed 20+ locations and provided a recommendation for the most suitable location of their new headquarters
Selected as a case interviewer for analyst candidates (usually reserved for Senior Consultant+ level)
Managed international stakeholders in India, Paris and the United States by hosting daily stand ups and coordinating weekly status reports
Led three developers to establish client's ERP system; identified $1.2MM in cost savings, and secured $1MM+ in additional work for Accenture
Hired and trained team of seven employees with two direct reports; promoted 5 months ahead of schedule
Formulated implementation plans for transactions in collaboration with senior members of trading, sales, compliance and legal teams; generated annual profits of $15+ million
Designed and facilitated two 2-day design thinking workshops for 10 senior executives to identify and prioritize opportunities to enter three new international markets
Founded USponsorMe to organize social events for 1,500 young professionals, and grew it to $20k/year revenue and $4k/year profit.
Organized 2-day big data conference with 50+ attendees; curated agenda, promoted event, secured attendance, coordinated event logistics, and liaised with speakers and sponsors; generated $35K revenue
Reduced new user acquisition costs by 15% through implementing social sharing features and streamlining user adoption; shortened development cycles by 15% and increased release date accuracy by 10%
Managed a cross-functional team of 8 in 2 locations (Paris and New York), ranging from entry-level to Ph.D. analysts, and closely collaborated with business development, data analysis, operations and marketing teams
Managed a team of 2 engineers and 1 analyst across Europe and North America to generate annual revenues in excess of $2MM in 2017
Managed and mentored 4 graduate analysts; aided in development leading to highest performance ratings
Led preparation for annual investor meeting with firm's partners; developed materials presented by C-level leadership
Promoted within 12 months due to strong performance and organizational impact - ahead of schedule by 12 months
Selected, interviewed and recommended analyst candidates as the only analyst on the recruiting team
Coached 20 summer interns and launched a mentorship program for new joiners in the Berlin office
Led multi-disciplinary 9 person team to design, develop, and launch online e-commerce store; prioritized and resolved 35+ new features and bug fixes
Refined outsourcing strategy, resulting in increased offshore headcount from 12 to 75 employees and saved $1.1MM
Managed team of three analysts to prepare training and proposal materials for strategic development of relationship with client
Led training and peer-mentoring programs for the incoming class of 15 analysts in 2011; developed and maintained training program to reduce on boarding time for new hires by 40%
Led consolidation of 6 data systems into 1; resulted in over $45k in annual savings
Conducted final round interviews for 20+ analyst candidates; collaborated with senior executives on hiring decisions
Led team of three analysts towards saving client 5MM USD; acted as Engagement Manager by managing relationships with senior client stakeholders
Executed five branch openings, including location selection, P&L development, and task coordination for 3 functional areas, resulting in $6MM of incremental revenue over 3 years
Coordinated a team of three developers and two designers to implement and launch online marketplace that connects Internationals candidates with companies, within 6 months
Supervised and trained 4 interns, who were each awarded a job offer
Managed $150,000 departmental budget as Chair of Computer Science Society; reduced costs totaling 15% over two years
Led over 10 software sales pilots generating $6MM+ total revenue in license and consulting service fees; clients included Goldman Sachs, Blue Cross Blue Shield and Chase.
Focused on sell-side M&A advisory; closed five deals with TEV of $1.5B as lead Analyst on deal teams
Launched Los Angeles office with lead Director and recruited and managed new team of 5 employees. Grew office revenue by 150% in first nine months (representing 30% of company revenue)
Hired, coached and led sales team of five to make sales calls, make client visits and close deals; generated $5M in sales contracts
Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 8 departments, and cut down paperwork by 65%
Managed 8 QA analysts through software release cycle: including code reviews, defect detection and reporting and deploying product releases into clients' production environments
Led the firm's sales and business operations in South America, responsible for $35MM annual sales and capability building of 300+ sales personnel
Developed go-to-market strategy for ~$150 million B2B market segment; led cross-functional team of 10+ internal stakeholders to prepare new product offering
Coordinated execution of LBO in foodservice sector in South America, the PE fund's largest investment; led a team of four analysts; negotiated bank financing and developed hedging strategy
Led team of 25 internal resources and collaborated cross-functionally with Legal, Finance, Product, Marketing and Senior Management to meet customers' requests and long-term interests
Received Recognition Award for automating booking system, reducing required man-hours by 85%; promoted 6 months ahead of schedule
Led five-member cross-functional team across four offices to implement a new CRM system; system is used by 200+ employees globally
Crafted strategic plan for a major client with revenues >$30B through insights from market trend analysis, organizational effectiveness diagnostic, and interviews with senior stakeholders
Problem-Solving Skills
In order to convey your problem-solving skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
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Action Verbs
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Examples of Bullet Points
Here are action verbs for proving problem-solving skills. Choose one of the above strong action verb to start writing your bullet point.
Arranged | Improved | Processed | Revised |
Budgeted | Investigated | Produced | Scheduled |
Composed | Itemized | Redesigned | Simplified |
Conceived | Modernized | Reduced | Solved |
Conducted | Operated | Refined | Streamlined |
Controlled | Organized | Researched | Transformed |
Co-ordinated | Planned | Resolved | Examined |
Eliminated | Prepared | Reviewed | Revamped |
Led the transition to a paperless practice by implementing an electronic booking system and a faster, safer and more accurate business system. Reduced costs of labor by 20% and office overhead by 15%.
Implemented crash reporter and used findings to fix three biggest causes of crashes; fixes reduced customer support calls by 28%
Conducted evaluative testing with 10+ participants using InVision; synthesized and designed against findings which reduced bounce rate for primary user flow by 30%
Identified key issues and implemented operational improvements that increased productivity by 28% on critical equipment in order to meet our customer's increased demand
Analyzed impact and effectiveness of in-app UI changes on customer retention; identified features of customer behavior and recommended additional menu modifications [R, MySQL, Chart JS]
Raised awareness by regularly organizing and hosting collection and charity drives throughout local schools; increased donations by 48% since 2017
Identified steps to reduce return rates by 9%; resulted in $65k in cost savings
Developed web scraping program in Python to help the firm download public data, including over 20,000 company descriptions and stock quotes, enriching internal data and increasing research efficiency by over 40%
Proposed and implemented major strategy change to eliminate packaging - passing savings to our producers and customers and saving 45% on manufacturing costs
Spearheaded redevelopment of internal tracking system in use by 139 employees, resulting in 40+ new features, reduction of 30% in save/load time and 25% operation time
Decreased uninstallation rate by 30% by introducing an interactive tutorial at app launch
Enabled integration with existing systems by creating tool that extracts metadata from images and provides metadata to a system-wide search database.
Created and implemented Google AdWords strategy; increased customer acquisitions by 20% and decreased cost per acquisition by 40%
Designed and implemented operational efficiency improvement program for leading UK energy supplier to reduce rate of energy outages by 55% in three years
Teamwork Skills
In order to convey your teamwork skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
-
Action Verbs
-
Examples of Bullet Points
Here are action verbs for proving teamwork skills. Choose one of the above strong action verb to start writing your bullet point.
Teamed | Collaborated | Influenced | Volunteered |
Partnered | Motivated | Coached | United |
Collaborated with product and marketing teams to redesign the mobile on boarding process, improving retention and user experience by 30%
Collaborate with developers and product management team to assess project outcomes and prioritize future app features
Teamed closely with senior bankers to provide transaction support: ran valuations, analyzed IPO alternatives, identified buyers, and involved in drafting 10+ Confidential Information Memorandums
Mentored 10 team members to conduct consumer behavior research through focus groups and analysis of buying patterns of 1,500+ consumers
Led a 6-week engagement in a three-member team for a solar energy provider; assessed 20+ locations and provided a recommendation for the most suitable location of their new headquarters
Hired and trained team of six employees with two direct reports; promoted 4 months ahead of schedule
Led team of six analysts towards saving client 6MM USD; acted as Engagement Manager by managing relationships with senior client stakeholders
Interviewed future end users in Paris and New York daily to identify and analyse the inefficiencies in the existing manual process of bulk updating customer details
Hired, coached and led sales team of five to make sales calls, make client visits and close deals; generated $8M in sales contracts
Developed go-to-market strategy for ~$90 million B2B market segment; led cross-functional team of 16+ internal stakeholders to prepare new product offering
Coordinated execution of LBO in foodservice sector in South America, the PE fund's largest investment; led a team of four analysts; negotiated bank financing and developed hedging strategy
Research & Analytical Skills
In order to convey your research & analytical skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
-
Action Verbs
-
Examples of Bullet Points
Here are action verbs for proving research & analytical skills. Choose one of the above strong action verb to start writing your bullet point.
Analyzed | Forecasted | Interpreted | Extracted |
Assessed | Identified | Verified | Inspected |
Classified | Interviewed | Uncovered | Inspired |
Collated | Investigated | Clarified | Organized |
Defined | Researched | Collected | Reviewed |
Devised | Tested | Critiqued | Summarized |
Established | Traced | Diagnosed | Surveyed |
Evaluated | Designed | Examined | Systemized |
Discovered | Cell | Cell | Cell |
Authored business requirements document for proprietary software application: led requirements elicitation sessions (including requirements analysis), solution assessment and validation, use cases and interface/functionality mock-ups
Conducted survey and quantitative analysis to confirm hypotheses on customer sentiment and purchasing trends; results defined future marketing strategies
Identified risks and underperformance in client portfolios and developed tailored asset allocations for underperforming portfolios
Optimized budget allocation of the increased marketing spend of $10MM across 5 cities
Identified and mapped all manual process flows for current system to formulate logic and design for the new automated system
Generated insights on customer churn and renewal rates from data tables with 100M rows in SQL
Interviewed future end users in London and New York daily to identify and analyse the inefficiencies in the existing manual process of bulk updating customer details
Optimized $100MM+ retail company's advertising spend by media type through multivariable regression analysis; exceeded target growth by 15%
Designed and tested the application and proposed both business and technology solutions to improve process efficiency
Implemented automation and reporting frameworks for product testing, leading to adoption by testing teams and reducing internal testing timelines by 30%
Identified steps to reduce return rates by 10%; resulted in $75k in cost savings
Evaluated acquisition opportunities for a German reinsurer. Performed accretion and dilution analyses, conducted market research to gauge the viability and long term prospects of target's businesses
Identified $5MM savings opportunity by developing cost reduction model and facilitating 20+ client stakeholder interviews across 5 different locations to define and collect business process key performance metrics
Reduced time to render the video by 75% by implementing prediction algorithm and delayed graphics
Identified and analyzed key performance indicators to track ROI of advertising campaigns worth US$10MM
Discovered gap in the Indian health foods market by conducting interviews, analyzing market data, and assessing competitive landscape
Prepared a 100 page pitch book summarizing findings and presented analysis to managing directors
Created a DCF valuation model to analyze a potential IPO of a major technology startup in New York
Recommended multi-brand strategy for a leading restaurant chain company to enter fast casual market by evaluating core competencies and performing market analysis
Analyzed company's 24-month sales results to develop five-year monthly projections by revenue and customer type
Performed financial analysis to evaluate public and private financing alternatives to strengthen client's balance sheet
Conducted due diligence to assess and value potential acquisitions in childcare industry; assessed 30+ companies and recommendation was acquired by company
Evaluated Microsoft's acquisition of LinkedIn for ~$26bn; built supporting discounted cash flow, equity comparable, and acquisition comparable analyses, and presented fairness opinion pitch book to senior management
Led application design sessions with client teams on 20+ projects to develop functional and technical requirements
Analyzed $800K of monthly marketing spend data to optimize audience, creative and copy of campaigns; increased conversion by 12% MoM and decreased cost per acquisition by 35%
Conducted the due diligence of three retailers for a private equity investor with potential EBITDA impact of $200MM+ by 2020; developed customer acquisition strategy across channels
Conducted competitor and pricing analysis for a new product resulting in $24MM additional revenues for global sportswear company
Assessed 25 investment opportunities and presented conclusions to senior members of the investment team, resulting in the submission of 5 first round bids
Evaluated strategies and synergies surrounding potential acquisition targets for a major car manufacturer.
Led the first major effort to A/B test the company's sales page and optimize it for customer acquisition; resulted in a 7.5% increase in conversions
Built complete investment pitch books for 4 deals at advanced stages and liaised with 12 prospective international co-investors
Created and developed targeted email campaigns to segments of the firm's 50k+ email list; increased open rates by 4%
Conducted market analysis and competitor benchmarking analysis to evaluate the distribution strategy of luxury fashion brand; summarized findings in comprehensive report to client
Analyzed data from 25000 monthly active users and used outputs to guide marketing and product strategies; increased average app engagement time by 2x, decrease drop off rate by 30%, and increased shares on social media by 3x over 6 months
Led the evaluation and selection process for a CRM tool by developing a comparison model, liaising with senior stakeholders and candidate vendors, and running a proof-of-concept
Conducted competitor benchmarking analysis, competitor/distributor interviews and data analysis to determine that the existing sustained decline in a luxury skincare product business was reversible, building the case for a successful $150MM acquisition
Analyzed brand's pricing, advertising and distribution data and identified seasonal trends and white space by integrating consumer insights; recommended strategic changes in portfolio and marketing plan to C-suite executives, reversing sales slump (+6.5%)
Assessed capacity risks and developed an operating cost model of a $100MM supplier for a private equity client, highlighting $4-6MM potential savings opportunities
Developed new management dashboard to evaluate individual team performance by revenue segment; dashboards used by 30+ executives
Assessed the product portfolio and created a brand turnaround strategy for a global fashion company; conducted qualitative interviews with industry experts and quantitative analysis to determine barriers to purchasing and distribution
Created Monte Carlo simulation using Pandas (Python) to generate 30,000 sample portfolios with 8+ constraints
Analyzed 1,500+ responses to a consumer survey to evaluate brand perception and customers' willingness to pay
Managed user engagement analytics strategy, providing first insight into how users interact with our apps on their tablets and mobile devices
Optimized production line, resulting in 10% throughput increase and standardized processes in bulk production
Analyzed fundamental growth drivers via top-down (macro/sector trends, competition) and bottom-up (growth strategy, revenue forecast, cost allocation) approaches, and analysis of senior management and shareholding structure.
Prepared management reports and financial analyses for 15 Board of Directors meetings
Conducted private equity due diligence in $400M portfolio. Performed strategic and analytical valuation of assets based on interviews with experts and created extensive models of the industries; persuaded client to move forward with acquisition
Created use cases and developed UML diagrams - activity, sequence and class - using Visio in line with product goals
Leveraged evidence-based research methodology (interviews, user shadowing, requirements workshops, surveys, and use scenarios), future-focused industry research, and design thinking facilitation techniques to elicit latent user needs
Performed a gap analysis by conducting a current state assessment to understand the inefficiencies associated with the existing manual business process
Led the cost analysis for the data consolidation effort; interviewed stakeholders to collect cost data, documented requirements and identified shortfalls between the current and future state environment
Facilitated three design thinking workshops for end users to identify use cases and develop business requirements
Interviewed users in Mumbai and Jacksonville daily to understand business requirements and process flows; formulated user stories and prepared functional specifications document
Designed merchandising strategies for grocery retailers based on regression analysis identifying key store attributes to increase traffic and conversion; resulted in a 25% sales lift
Proposed and implemented major strategy change to eliminate packaging - passing savings to our producers and customers and saving 55% on manufacturing costs
Facilitated continuous interaction between users, development and QA teams throughout the SDLC, resulting in a 95% testing success rate.
Translated business questions into use cases and data model requirements with emphasis on anticipating future ad-hoc needs
Developed an Excel macro and standardized reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time
Evaluated as-is organizational structures and conducted workload assessments to identify duplicative services & functions; eliminated redundant processes realizing $20MM in IT product savings and staff efficiencies
Developed pricing strategy for a digital subscription service by segmenting potential users by behavioral and psychographic attributes from survey data
Liaised with marketing to drive email and social media advertising efforts, using predictive modeling and clustering, resulting in a 35% increase in revenue
Analyzed impact and effectiveness of in-app UI changes on customer retention; identified features of customer behavior and recommended additional menu modifications [R, MySQL, Chart JS]
Overhauled U.K. strategy for a top U.S. luxury brand by building a market forecast model for 20+ cities based on multi-variable regression
Analyzed industry trends in the automobile sector and presented long and short equity investment ideas for 12 large-cap stocks that outperformed the Bloomberg sector benchmark by 7% in 2014.
Developed the firm wide investment recommendation list by analyzing equity and fixed income managed accounts and mutual fund strategies, resulting in an average alpha of 1.25 across 75+ products in 2015
Collaborated with fundamental long/short portfolio managers and analysts to evaluate the predictive power of unique data sources for single stock selection.
Generated Excel models which produced risk-weighted composite valuation scores of country and sectors based on quantitative signals
Generated insights on customer churn and renewal rates from data tables with 100M rows in SQL
Produced comprehensive pitch decks, used for internal research and external marketing, on 1) an Indian real estate investment with a $4.5B market cap and 2) telecommunications in emerging markets
Crafted strategic plan for a major client with revenues >$40B through insights from market trend analysis, organizational effectiveness diagnostic, and interviews with senior stakeholders
Identified changes to assortment, distribution, and marketing using financial and behavioral analysis that enabled an upmarket fashion company to better target their customers, resulting in $400M growth
Generated 50+ project requests through cold call sales and systematic email outreach; completed due diligence to qualify leads based on credit, industry and location
Improvement & Consulting Skills
In order to convey your improvement and consulting skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
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Action Verbs
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Examples of Bullet Points
Here are action verbs for proving improvement and consulting skills. Choose one of the above strong action verb to start writing your bullet point.
Combined | Eliminated | Reduced | Solved |
Consolidated | Expanded | Refined | Streamlined |
Converted | Improved | Reorganized | Strengthened |
Cut | Increased | Resolved | Transformed |
Decreased | Innovated | Restructured | Trimmed |
Developed | Minimised | Revised | Unified |
Devised | Modernized | Saved | Widened |
Doubled | Recommended | Serviced | Broadened |
Tripled | Redesigned | Simplified | Revamped |
Expedited | Overcame | Revitalized | Upgraded​ |
Led the transition to a paperless practice by implementing an electronic booking system and a faster, safer and more accurate business system. Reduced costs of labor by 30% and office overhead by 10%
Reduced cost per hire by 35% by implementing new employee referral program
Improved sales efficiency by leading sustainable adoption of a new CRM tool among 150 sales persons in 6 months; redesigned key sales support workflows
Determined sales effectiveness strategy for a ERP software supplier to increase sales by $10M over three years
Led complete redesign of the checkout process which resulted in an 8% increase in conversion and an uplift in average order value from $28 to $35
Overhauled the obsolete legacy source code of two production applications, resulting in increased usability and reduced run time performance by 50%
Streamlined data integration processes and standardized data feeds across systems, reducing data latency from 10 days to 1 day
Identified key issues and implemented operational improvements that increased productivity by 25% on critical equipment in order to meet our customer's increased demand
Streamlined internal approval process for transactions by standardizing approval forms, decreasing approval time by 12 hours
Led 2 business analysts to automate repetitive process flows using Excel Macros / VBA and reduce analysis time by 10+ hours per week
Designed and launched customer feedback systems for Selfridges, improving net promoter score by 30 points in pilot teams over 6 months
Designed online customer support center comprising of a self-service knowledge base and interactive chat; reduced customer support calls by 45%
Refined outsourcing strategy, resulting in increased offshore headcount from 12 to 95 employees and saved $1.2MM
Spearheaded redevelopment of internal tracking system in use by 125 employees, resulting in 20+ new features, reduction of 20% in save/load time and 15% operation time
Designed and tested the application and proposed both business and technology solutions to improve process efficiency
Led consolidation of 8 data systems into 1; resulted in over $55k in annual savings
Created knowledge base of 80 internal resources, improving employee onboarding and reducing time spent per project on administrative tasks by 40%
Revamped website flows and navigation menus, reducing the frequency of misdirected customer service queries by 30% and increasing traffic to previously neglected pages
Developed an Excel macro and standardized reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time
Doubled new user acquisition from 10-15 users to 20-25 through the implementation of new marketing strategies focused on online advertising and improving the company's web presence, social media, and search engine optimization
Designed and implemented an automated system for processing employee timesheets, eliminating the need for manual handwritten timesheets and resulted in a 10/hr per week time saving
Achieved $200K reduction in department overspend by establishing ROI metrics and budget controls to improve prioritization of the $4MM department budget
Optimized production line, resulting in 10% throughput increase and standardized processes in bulk production
Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments, and cut down paperwork by 75%
Conceptualized, redesigned, and presented enhancements to the data warehouse and stored SQL procedures, leading to 100x increased query performance (double digit minutes to milliseconds)
Identified and mapped all manual process flows for current system to formulate logic and design for the new automated system
Received Recognition Award for automating booking system, reducing required man-hours by 75%; promoted 6 months ahead of schedule
Streamlined the implementation process and reduced the average product delivery time from 10 days to 4 days by redefining responsibilities and improving accountability of employees
Creativity Skills
In order to convey your creativity skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
-
Action Verbs
-
Examples Of Bullets Points
Here are action verbs for proving creativity skills. Choose one of the above strong action verb to start writing your bullet point.
Acted | Directed | Integrated | Set up |
Conceptualized | Redesigned | Performed | Shaped |
Created | Established | Planned | Streamlined |
Customized | Fashioned | Proved | Structured |
Designed | Illustrated | Revised | Tabulated |
Developed | Instituted | Revitalized | Validated |
Redesigned company's homepage and lead generation forms using only existing site components; reduced bounce rates by 40% and increased leads by 15%
Designed and implemented behavioral push notifications based on in-app usage; increased retention by 10%
Led full redesign of website with findings from customer segmentation and competitive research, increasing website leads by 200%
Redesigned new user signup form and flow, driving 10% increase in signups
Clerical & Detail-Oriented Skills
In order to convey your clerical & detail-oriented skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
-
Action Verbs
-
Examples Of Bullet Points
Here are action verbs for proving clerical & detail-oriented skills. Choose one of the above strong action verb to start writing your bullet point.
Approved | Executed | Operated | Recorded |
Arranged | Filed | Ordered | Retrieved |
Catalogued | Generated | Organized | Screened |
Classified | Implemented | Prepared | Specified |
Compiled | Inspected | Processed | Systematized |
Dispatched | Monitored | Purchased | Collected |
Effected | Cell | Cell | Cell |
Prepared a 80 page pitch book summarizing findings and presented analysis to managing directors
Prepared management reports and financial analyses for 15 Board of Directors meetings
Generated insights on customer churn and renewal rates from data tables with 100M rows in SQL
Retrieved from the Internet and processed 600+ data in an Excel file
Implemented multi-channel marketing plan to increase gym memberships by 75% within two years
Implemented a system upgrade for a Belgium bank just 7 weeks before deadline; resulted in securing additional business worth $2 MM
Implemented crash reporter and used findings to fix three biggest causes of crashes; fixes reduced customer support calls by 28%
Implemented operational improvements that increased productivity by 28% on critical equipment in order to meet our customer's increased demand
Implemented major strategy change to eliminate packaging - passing savings to our producers and customers and saving 45% on manufacturing costs
Implemented Google AdWords strategy; increased customer acquisitions by 20% and decreased cost per acquisition by 40%
Implemented operational efficiency improvement program for leading UK energy supplier to reduce rate of energy outages by 55% in three years
Executed digital marketing campaign on Google's AdWords for $20B CPG company, yielding 20% ROI improvements
Executed customer referral program, leading to 50% increase in referral business and $2MM of incremental revenue
Financial Skills
In order to convey your financial skills through your achievements, you should:
- first start your bullet point with a strong action verb (see the list below)
- use numbers and being accomplishment-oriented (see examples of bullet points)
-
Action Verbs
-
Examples Of Bullet Points
Here are action verbs for proving financial skills. Choose one of the above strong action verb to start writing your bullet point.
Administered | Audited | Computed | Projected |
Allocated | Balanced | Developed | Researched |
Analyzed | Budgeted | Managed | Restructured |
Appraised | Calculated | Planned | Modelled |
Developed turnaround strategy for leading telecoms provider with annual losses of $50MM; resulted in 10% increase in revenue, or $5MM profit in first year
Identified risks and underperformance in client portfolios and developed tailored asset allocations for underperforming portfolios
Assessed capacity risks and developed an operating cost model of a $100MM supplier for a private equity client, highlighting $4-6MM potential savings opportunities
Developed the firm wide investment recommendation list by analyzing equity and fixed income managed accounts and mutual fund strategies, resulting in an average alpha of 1.25 across 75+ products in 2015
Analyzed industry trends in the automobile sector and presented long and short equity investment ideas for 12 large-cap stocks that outperformed the Bloomberg sector benchmark by 7% in 2014.